A clear answer before you decide.

Choose the device type, model and main fault in our repair journey. The displayed estimate is a guide. The final amount is confirmed after diagnosis.

No. No paid work is carried out without your explicit approval of the confirmed solution and price.

LCD prioritises price. OLED offers deeper blacks and stronger contrast. A refurbished original screen reuses an inspected manufacturer panel. Availability depends on the model.

Timing depends on the fault, diagnosis and part availability. We provide a realistic estimate before the work and notify you when the device is ready.

A screen or battery replacement normally does not require data deletion, but a backup is always recommended. We ask for approval before any necessary reset.

Liquid damage requires diagnosis before any repair promise. Switch the device off, do not charge or heat it, and arrange an assessment quickly.

MediaStreet repairs include a 12-month warranty on the replaced part and related labour, subject to the exclusions in our terms.

Your case number gives access to the main stages: request received, diagnosis, repair, quality control and ready.

We service laptops and desktop computers for software, hardware, startup, storage, memory and network issues. Some devices require diagnosis first.

Different faults can cause the same symptom. Diagnosis identifies the real cause, required parts, data risks and likely cost before a solution is offered.

Not necessarily. Storage, memory, unwanted software or system configuration may be responsible. We first check whether repair or an upgrade makes sense.

Yes, when the model allows it. Compatibility is checked before we recommend memory or an SSD.

Yes. Installation can include drivers and updates. Any paid licence must be valid and supplied by the customer.

We can back up accessible data and diagnose a failing drive. Lost-data recovery depends on the condition of the media and cannot be guaranteed before assessment.

We inspect and clean the system where reliable. If integrity cannot be guaranteed, we may recommend a reinstall after discussing your data.

Yes. We first identify whether the issue comes from the computer, router or network setup, then recommend workshop or on-site support.

It is a previously used computer that is inspected, cleaned and repaired when necessary before resale—not simply a second-hand device sold unchecked.

Our workshop checks more than 20 points depending on the device, including startup, memory, storage, display, keyboard, ports, network, webcam, audio, charging and stability.

Condition mainly describes cosmetic appearance. Every grade must remain functional and pass the stated checks.

We check charging and general behaviour. When a precise capacity is available in the device report, it may be shown on the product page.

MediaStreet refurbished computers are covered for 24 months under the warranty terms.

Yes. Memory, storage, processor and selected options must remain consistent in the basket and order.

The product page and available options state the planned system. Your selected option is included in the order configuration.

You may submit a return request within 14 days of receipt, subject to the legal conditions and the condition of the returned product. See our terms for full details.

MediaStreet delivers in Brussels and within a 25 km radius. We check the address during checkout to confirm that it is inside the service area.

Standard delivery and setup are free within our service area for eligible orders of at least €100. Any special requirements are confirmed before the appointment.

After confirmation and subject to availability, we aim for delivery within 2 hours in Brussels and between 2.5 and 3 hours within the 25 km radius. Traffic, product availability or special setup may affect this; the time slot confirmed by email is authoritative.

We send the delivery window by email. To change it, contact us with your order reference so we can locate the order and offer another available slot.

Yes, Sunday delivery can be arranged subject to availability. The date and time window are always confirmed before the journey.

Yes, payment on delivery is available for eligible orders in Brussels and the surrounding 25 km area. The final amount and available payment method are confirmed before dispatch.

Standard setup includes positioning the device, starting it and checking the essentials with you. Data transfer, complex network setup or specific software may require an additional service disclosed in advance.

Yes. Tell us about the old device when arranging delivery. We will explain how to prepare it and whether it can enter the appropriate recycling stream. Back up and erase your personal data before collection.

You may request a return within 14 days of receipt. The product must include its accessories and meet the condition requirements in our terms. After that period, a covered fault may be handled under the 2-year warranty for refurbished products. Contact MediaStreet with your order reference to begin.